Editor’s note: The following is an excerpt from a Wall Street Journal article published April 8, 2013. It exemplifies the issues that lead us to create the CardioVisual app.
It’s something patients have grumbled about for a long time. Doctors are rude. Doctors don’t listen. Doctors have no time. Doctors don’t explain things in terms patients can understand.
It’s a familiar litany. But here’s what is new: The medical community is paying attention.
That lack of communication, after all, isn’t just frustrating for patients. It can hurt the quality of care, drive up costs and increase the risk of lawsuits. And under new Medicare rules, providers won’t get as much money if they rack up poor patient-satisfaction scores or too many preventable readmissions.